Coronavirus: trentbarton update on bus services

Published on: Tuesday, 12th May 2020
Jeff Counsell of trentbarton

trentbarton is ready to welcome more customers to its services as some workers leave lockdown to return to their workplaces from this week.

The revised Government advice, to resume work if an employee cannot work from home, is expected to lead to an increase in commuting by car and by public transport.

trentbarton has been providing a reduced timetable during lockdown to enable key workers to travel and for other customers on essential journeys, including to hospitals and other health care settings.

Jeff Counsell, managing director at trentbarton, said: “We’d like to reassure those customers who have continued to rely on us during the past two months and those looking to return to using our services that we will be operating to Covid-secure standards.

“The Government will be issuing updated guidance to public transport operators this week and we will make any adjustments that we are instructed to.  The Government is now also advising people to wear a mask or other face covering in enclosed spaces such as public transport.

“Hygiene and cleanliness having always been one of our priorities.  Each bus is deep cleaned and sanitised with anti-virus sprays nightly and is further sanitised throughout the day by our dedicated team of cleaners deployed across the network.

“We will shortly be fitting hand sanitiser dispensers on our buses and will continue to review our service levels in comparison with the demand on a daily basis.

“We are operating around 40 per cent of our normal services whilst catering for less than 20 per cent of our usual customer numbers.  Much of this extra capacity is being supplied at peak periods to help enable social distancing.”

On its website at trentbarton.co.uk/coronavirus there is a series of questions and answers about how to travel and what trentbarton is doing to minimise the risks of infection.  The latest timetable information is also available on the website. 

Helpful measures which customers can use include paying using contactless cards or devices or using their mango or saver cards.  If they have to use cash it is better if they can have the exact fare.

Jeff Counsell said: “I would like to praise our wonderful drivers, cleaners and their colleagues for providing our essential public service and would also like to say a big thank you to our customers for their understanding and support.”

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