Letters To Loved Ones scheme keeps Ilkeston patients and relatives in touch

Published on: Thursday, 30th April 2020

A scheme is helping to keep Ilkeston hospital patients in touch with relatives during the coronavirus pandemic.

Families can now share letters and photos via email to their loved ones in Ilkeston Community Hospital to help keep in touch during the pandemic.  The new email service is in response to the coronavirus restrictions which means visitors are not permitted on wards to help protect vulnerable patients and those caring for them from the virus.

The idea to create a #LettersToLovedOnes service came from Deborah Hall, head of patient experience and involvement at Derbyshire Community Health Services NHS Foundation Trust, which runs Ilkeston Community Hospital.

Deborah said: “There is a risk to the wellbeing of patients on our wards and their families because restrictions on inpatient visiting make communication and contact more difficult, just at a time when they may need it more than ever. 

“The email service enables patients to receive letters and photographs more easily. It has taken a bit of organising to make sure it is safe and secure. All emails come to a central point so we can ensure messages are properly directed and so ward staff are not directly managing the email service on top of their vital clinical care.”

Relatives and friends of inpatients at Ilkeston Community Hospital can: email:  DCHST.letterstolovedones @ nhs.net (closing the gaps in this e-mail address before sending your message) attaching your letter and photograph(s).  Please also provide your loved one’s date of birth and full name and tell them which ward they are on. 

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