East Midlands landlord introduces new executive team structure to strengthen customer focus

East Midlands-based housing association Futures Housing Group has brought in a new Executive Team structure designed to help strengthen the central role of customers and their needs in the running of the organisation.

The new Executive Team has four roles, each of which has been filled by existing Directors following a thorough recruitment process. The new roles and their postholders are:

• Group Director, People & Change: Nicky Hope
• Group Director, Customer Experience: Helena Thompson
• Group Director, Homes & Communities: Sarah Wyke
• Group Director, Finance & Growth: Ian Skipp.

Explaining the change, Chief Executive Tim Mulvenna said: “Futures is a great organisation and punches well above its weight as one of the region’s main providers of affordable homes. We’re financially strong, have a great workforce and our customers are mostly very satisfied with what we provide. We have the basics right and now it’s time to build on that by ensuring that every action we take and decision we make will deliver even more for customers. This new top team will help ensure that customers are front and centre at every step on our journey to being truly outstanding.”