Recruitment ad: G & R Pykett: Experienced parts advisor required
G & R Pykett Ltd is a family run business, established in 1986.
We are a leading Fendt Tractor dealership selling, servicing & repairing agricultural machinery in the East Midlands area of Ilkeston, Derbyshire with a small team of 12 people. Our original values of personal service and commitment to our customers remain as strong as ever and has helped us to expand & build the business based on our reputation.
This is a rare opportunity for an experienced Parts Advisor who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer that has an excellent reputation for looking after its staff and delivering excellent customer service. These are exciting times and you have the opportunity to be part of it as we grow within the local business market.
You will work as part of a small, close-knit team, dealing with the day to day running of our busy Parts Department, handling general parts enquiries, as well as administering the ordering and return of parts.
You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts go out to the technicians on time.
Essential skills/experience:
- Excellent communication skills
- Can remain calm under pressure.
- Be organised and have the ability to multitask efficiently
- Proactive and methodical in approach to problem solving.
- Act with discretion when dealing with matters of a confidential nature.
- Work towards targets and objectives set.
- Able to work alone and on your own initiative.
- Strong attention to detail.
- Good IT skills
- Hold a full clean UK driving licence
Responsibilities will include but are not limited to:
- Taking orders from customers face to face, over the phone and by email & upselling to increase invoice value
- Dealing with payments, raising invoices and issuing receipts
- Outbound calling to raise customer awareness and actively promote offers
- Checking the availability of parts on the computerised stock system
- Building long-term rapport with local customers
- Maintaining shelf displays and updating stock records
In return we offer:
- An opportunity to join a global brand and market leader
- Competitive salary
- Company pension
- Work wear
- On site parking
If you are interested in applying for the position, please e-mail your CV to suzanne @ pykett-tractors.co.uk or call 0115 9322438 for more information.